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Evolving Excellence

  • Indra You Ain't No Charlie Guth
    by BILL WADDELL Suppose you are in charge of Pepsi and things aren't going so good - sales stagnant, profits lagging. What do you do? The lady in charge these days, Indra Nooyi, is doing exactly what her resume drives...
    - 6 days ago, 17 Feb 2012, 1:31pm -
  • Why Idiots Should Not Have Access to Printing Presses
    by BILL WADDELL You can't really blame Baltimore Sun writer Julie Bykowicz for writing nonsense - after all she's a journalist and, by definition an expert at nothing except the high art of avoiding ending sentences with prepositions and the...
    - 7 days ago, 16 Feb 2012, 1:10pm -
  • Necessary and Valuable are not the same
    by BILL WADDELL Heather Peters is not someone you have likely heard of - unless you are a lawyer, that is, or Honda. In that case, you have not only heard of her but are probably either furious with her,...
    - 10 days ago, 13 Feb 2012, 2:53pm -
  • The Independence of the French
    By Kevin Meyer A recent Wall Street Journal article on French parenting methods has been rattling around in my noggin for a week so I've got to do something about it to free up some aging neurons. Yes it is...
    - 16 days ago, 6 Feb 2012, 7:08pm -
  • A Few Observations
    by BILL WADDELL A curious observation on the Apple article Kevin covered the New York Times Apple article quite well, so I won't repeat. I had to point out, however, the curious incongruity between the Dow Corning exec who said...
    - 21 days ago, 2 Feb 2012, 5:48am -

Lean Blog

  • newASQ Influential Voices: Young People and the Future of Engineering and Healthcare
    I’m happy to be participating in the ASQ “Influential Voices” blog series here in 2012. ASQ President Paul Borawski (listen to my podcast with him) writes about a topic each month and the group of bloggers all chime in. This month, Paul wrote a…
    - 18 hours ago, 22 Feb 2012, 10:00am -
  • 10 Tips from a Hospital CEO – from the #SHS2012 Conference
    Sunday’s keynote presenter at the 2012 Society for Health Systems conference was Dr. Stephen Markovich, the CEO of Riverside Methodist Hospital, a 1000+ bed hospital that is the flagship of the Ohio Health System. Dr. Markovich is not only both a d…
    - 2 days ago, 21 Feb 2012, 10:00am -
  • Hello from the SHS Conference & a Question for the Readers
    Hello from Las Vegas, where Monday is Day 2 of the outstanding Society for Health Systems annual conference. I presented Sunday about Healthcare Kaizen and my co-author Joe Swartz took Q&A with me. I took a lot of notes on Sunday and hoped to have a…
    - 3 days ago, 20 Feb 2012, 10:00am -
  • Sign Up to Receive Chapter 1 Preview of “Healthcare Kaizen”
    Tomorrow, at the Society for Health Systems annual conference, I’ll be presenting about some of the ideas in my upcoming book (with Joe Swartz) Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements. See tweets about th…
    - 4 days ago, 18 Feb 2012, 5:00pm -
  • Continuing Experiments in Self Publishing & Lean Publishing
    After my first experiment with the great Leanpub.com service (my “Best of Lean Blog 2011″ eBook), I was happy to see my good friend Jamie Flinchbaugh experiment with publishing some original content on that site. Jamie’s new book is A3 Problem…
    - 6 days ago, 17 Feb 2012, 10:00am -

Gemba Panta Rei

  • 2-day Visual Management Workshop at VIBCO
    The Lean Enterprise Institute, Rhode Island-based VIBCO and instructor Gwen Galsworth will collaborate to offer the Visual Workplace/Visual Thinking seminar. The format is a combination of classroom and shop-floor learning. Participants will first at…
    - 15 days ago, 7 Feb 2012, 11:14pm -
  • Consumption Rate, Replenishment Time, SWIP and Why Glaciers Need Love
    Over the past week the greater Seattle area was met with the largest snowfall in a decade or two. Recently I was in New York City, where the season's supply of snow had dropped last October, with barely a blizzard since. Back in November during a t…
    - 31 days ago, 23 Jan 2012, 6:37am -
  • 10 Rules for Good Gemba Walks
    Image source: Wikimedia CommonsElmore Leonard is an American novelist who has been writing lean and taut crime novels for a half century. He is the Toyota of crime novels, if that's a compliment. Reliable, not flashy, always delivering on the prom…
    - 41 days ago, 13 Jan 2012, 2:20am -
  • Kanban: the Art of the Japanese Shop Sign
    The kanban has met many adventures on its way to becoming a popular tool for the limitation of tasks, projects and works in process. As superhero origin stories go, kanban has an interesting one. As long ago as 8th century Japan, guidelines were se…
    - 49 days ago, 5 Jan 2012, 4:56am -
  • Leaning Into 2012
    Many years ago when I was first learning how to drive a car, my dear young aunt Ruth rode with me on an Illinois country road. She taught me the importance of accelerating when going into a curve. This was deeply counter intuitive to me, as I had p…
    - 53 days ago, 1 Jan 2012, 9:00am -

Jamie Flinchbaugh

  • Securing the Elusive Lean Buy-In
    My latest column for IndustryWeek, Lessons from the Road, titled Securing the Elusive Lean Buy-In has been posted. Here is an excerpt:   You have passion about making lean work in your organization. You have ideas, and you are ready to realize them.…
    - 6 days ago, 17 Feb 2012, 1:28am -
  • eBook published on A3 Problem Solving
    We are still very proud of our book, The Hitchhiker’s Guide to Lean, that has done very well over the past few years. The book publishing world is changing, very rapidly. I’ve had one of the big publishers ask me about doing another book. I’m n…
    - 8 days ago, 14 Feb 2012, 11:11pm -
  • Is takt time the most misunderstood lean concept?
    Is takt time the most misunderstood lean concept? My experiences suggests yes, although this surprises me quite a bit. It’s not that the misunderstanding is highly significant, or has a dramatic impact on people’s actions. But when we ask the que…
    - 10 days ago, 13 Feb 2012, 10:30am -
  • Kodak and Fuji: a tale of two companies in the face of the same insurmountable problem
    The Economist had an excellent article detailing the difference between Kodak’s historic bankruptcy and Fujifilm’s equally remarkable success, in The last Kodak moment?, and expanded on in Sharper focus. Both companies faced the same problem stat…
    - 15 days ago, 8 Feb 2012, 9:30am -
  • The failure of “Don’t bring me problems, bring me solutions!”
    I head this approach many times, and in many different forms. Managers say “I don’t want people to bring me problems; I want them to bring me solutions.” Or “I don’t want more questions, I want answers.” I ran across this on the Harvard B…
    - 16 days ago, 7 Feb 2012, 9:30am -

LSS Academy

  • Improving Point of Use Lid Storage at Starbucks
    On a recent visit to a Starbucks inside the San Francisco airport I snapped the picture to the left.  Click the image to enlarge it.…Related posts:Confused about WasteHustleThe Ultimate Productivity System: Zen to Done
    - 22 days ago, 31 Jan 2012, 4:57pm -
  • 10 Books Every Continuous Improvement Practitioner Should Read in 2012
    I hope everyone had a safe and happy new year and that things are off to an awesome start for you and yours!To help…Related posts:3 Things You Can Do When Your Manager Doesn’t Support Continuous ImprovementThe Spiritual Side of Continuous Im…
    - 42 days ago, 12 Jan 2012, 12:30pm -
  • Learn How to Receive 115 Lean Training PowerPoint’s & Lean Strategy Kit For Free
    Gemba Academy has partnered with the Lean CEO organization on an exciting promotion.Specifically, between January 1 and January 31 anyone that purchases a 6-month…Related posts:Gemba Academy Turns Two!Free TPM & Leader Standard Work Training i…
    - 45 days ago, 9 Jan 2012, 12:00pm -
  • And with your spirit
    Roman Catholics around the word recently saw a huge change to the way Mass is celebrated.Specifically, there were several changes to the prayers we…Related posts:The Spiritual Side of Continuous ImprovementStop the Finger Pointing!
    - 51 days ago, 3 Jan 2012, 12:00pm -
  • The Best of LSS Academy – 2011 Edition
    Well, friends, another year has come and gone.  As always, I’d like to sincerely thank each and every one of you for taking the time…Related posts:The Best of LSS Academy – 2010 EditionGemba Academy Turns Two!The 18 Most Active LSS Academ…
    - 56 days ago, 29 Dec 2011, 12:00pm -

Got Boondoggle

  • We Don't Know
    After a great kaizen event this week, kicking off an eight week project looking at reducing real waste (actually reducing landfill waste generated by the organization), we asked the team members for lessons learned. Our Team Leader, David York, leadi…
    - 33 days ago, 21 Jan 2012, 4:37am -
  • To Get Results, You Gotta do the Work
    Some lessons for our lean journey can be easily seen on NBC’s The Biggest Loser in every single episode: To get results, you gotta do the work. The trainers don’t run on the treadmill for you. You must do all the heavy lifting and all the sweatin…
    - 28 Sep 2011, 9:27pm -
  • Boeing Delivering First 787 Dreamliner
    On our kaizen tour last week in Seattle, we included a stop at Boeing in Everett, Washington to observe their production lines and witness a test flight of the first customer production 787 for ANA (All Nippon Airways). The 787 lifted to the sky smoo…
    - 26 Sep 2011, 11:02pm -
  • Sometimes the Best Lean Approach is to Just Jump into the Mud
    “You don’t have to be good to start, but you do have to start to be good.” Unknown AuthorRegardless of task, project, or journey, everyone is faced with the same question, where do I start?This question may take some thought before you decide o…
    - 8 Sep 2011, 8:53pm -
  • Top 3 Reasons Apple will be Successful without Steve Jobs
    With the recently announced resignation of Steve Jobs as CEO of Apple, many people are already speculating on the future of Apple. Certainly, the exceptional leadership, sage-like insightfulness and huge creative force of Steve Jobs will be greatly m…
    - 25 Aug 2011, 2:48pm -

Daily Kaizen

  • The Hero by Ed Hayes
    In my second life I am a writer. I think a great story can help us learn, understand, and find hope in even the impossible circumstance. On way to communicate is through metaphor, and as I reflect on work I’ve participated in of at the Palo Alto Me…
    - 7 days ago, 16 Feb 2012, 3:29pm -
  • Consultancy Partnership to Improve Improvement?
    From great adversity comes great innovation. This was the case for Toyota, who transformed their business philosophy and processes after Japan was decimated by World War II – bringing the world lean thinking, andToyota the title of world’s larges…
    - 24 days ago, 30 Jan 2012, 12:39am -
  • Seeing Waste
    One of the most powerful aspects of Lean is that it teaches team members to view their processes through a new lens.  It teaches  us to understand and seek out waste and it requires us to question “why” things are done the way they are done. …
    - 42 days ago, 11 Jan 2012, 4:04pm -
  • Small Changes = Big Difference
    Sometimes what seems like really small and simple changes can make a huge impact.   The type of changes that team members ask “how did we ever work in the old way?”  A great example I have seen again and again in healthcare is the lack of team…
    - 63 days ago, 22 Dec 2011, 3:12pm -
  • Solve Your Own Problems
    Last week I had a chance to catch up in the hallway with a Medical Leader I had not seen in over a year.  This conversation made me proud, because it showed me how powerful Lean Management can be if you stick with it over time. I always liked workin…
    - 83 days ago, 2 Dec 2011, 1:22am -

Gotta Go Lean

  • What Spammers and Scammers Can Teach You About Lean
    Every morning, as I clean out the assortment of spam, scams, and general junk mail from my inbox, it strikes me that the senders seem to have a fairly strong understanding of Lean principles. Don’t mistake that comment for me saying that I approve…
    - 13 days ago, 10 Feb 2012, 3:41pm -
  • Names
    Remembering someone’s name tells them that you place value on them as an individual. It shows that you respect them enough to remember who they are. Unfortunately, many, if not most, people have an extremely hard time remembering names of people th…
    - 14 days ago, 8 Feb 2012, 7:47pm -
  • Concrete Head
    A concrete head is someone who is resistant to the changes that Lean brings. Obviously this is a derogatory term. The term “concrete head’ is the result of a translation from Japanese.
    - 16 days ago, 7 Feb 2012, 11:57am -
  • Asset
    In accounting terms, an asset is an economic resource owned by a company or individual. Assets hold value because of the future benefit they can bring. An asset may fall into two categories—tangible and intangible. Tangible assets are what you woul…
    - 17 days ago, 6 Feb 2012, 1:03pm -
  • 6 Ways to Improve Problem Solving in Your Company
    At its core, much of continuous improvement is about problem solving. Tools such as Standard Work, policy deployment, kanbans, and andons are all really just pre-packaged solutions to common problems. Despite that focus on resolving issues, few peopl…
    - 21 days ago, 1 Feb 2012, 6:04pm -

Lean Connections

Curious Cat

  • newLearn to Code to Help Your Career
    I believe there are big benefits to knowing how to code (programing, software development). What is possible for your organization is often significantly impacted by understanding how to properly use software (and create it, coding, when needed). The…
    - 16 hours ago, 22 Feb 2012, 11:55am -
  • Management Improvement Blog Carnival #158

    - 3 days ago, 20 Feb 2012, 3:27pm -
  • Why Use Lean if So Many Fail To Do So Effectively
    If less than 1% of companies are successful with Lean, why are we doing it? Lots of us are not. I would say the efforts I see “fail” are because they don’t do it. They have something they call TQM, … Continue reading →
    - 8 days ago, 15 Feb 2012, 12:12pm -
  • ASQ Influential Voices: Future Engineers and Scientists
    As I mentioned previously, I will be posting on a topics raised by Paul Borawski, CEO, ASQ as part of ASQ Influential Voices. This month Paul’s post, New Bloggers, STEM & More, looks at the development of future engineers. How … Continue reading…
    - 10 days ago, 13 Feb 2012, 1:31pm -
  • Management Improvement Blog Carnival #157
    The Curious Cat management blog carnival is published 3 times a month with hand picked recent management blog posts. I also collect management improvement articles for the Curious Cat Management Articles site; you can subscribe via RSS for new articl…
    - 13 days ago, 10 Feb 2012, 12:21pm -

Learning About lean

  • newHow do we Notice?? Part 3
    Continuing to review recent communication on "things we notice" with my friend, Hal Macomber.Hal cites the crucial work of Fernando Flores on this topic.  If you are not familiar with Flores' work on the criticality of language, here is a good su…
    - 4 hours ago, 23 Feb 2012, 12:22am -
  • How do we Notice?? Part 2
    Further thoughts on what we see, following interaction with my friend, Hal Macomber.  Hal makes this point on waste, muda. You can't eliminate waste that you don't see. We practice teaching about waste thinking that will be enough. We need to shi…
    - 1 day ago, 22 Feb 2012, 12:02am -
  • How do we Notice?? Part 1
    In a recent post, I broached the topic of how our attention causes us to notice certain things.  My friend of many years, Hal Macomber, responded with further insight into the topic, one he has considered for a long time.  This depth is worth notin…
    - 2 days ago, 21 Feb 2012, 12:45am -
  • Information Flow
    Does the knowledge worker do things in a Lean way by simply having a clean desktop?  Is it merely a matter of clearly alphabetizing her book shelf?That's perhaps necessary but far from sufficient. So much more revolves around the knowledge work…
    - 7 days ago, 16 Feb 2012, 1:23am -
  • Dragging the Digital Heels
    It really shouldn't be that difficult to unsubscribe from an email list I'm no longer interested in.  So why does the stock message say "We'll comply with your request in the next ten days"?  Back in the days with preprinted mailing labels, I cou…
    - 8 days ago, 15 Feb 2012, 12:22am -

Improve With Me

  • The Waste Of “Managing Up”
    Time spent trying to please your boss is processing waste and provides no value to your customers.  Leaders and staff need to recognize this as a major cultural problem because it will negatively affect the long-term success for your organization.…
    - 43 days ago, 11 Jan 2012, 2:00pm -
  • Be A Difference Maker
    2012 is the year to be a difference maker for all of us.  We have a lot of opportunity to make things better for our customers and better engage our teams.  Here are some tips to make a deep impact this year: … Continue reading →
    - 50 days ago, 4 Jan 2012, 2:00pm -
  • World Class Blog Post
      Source: http://www.icangiveyouhouse.com/2010/09/04/world-in-our-hands/ Have you dreamed of eating the Grove Café’s world famous pancakes or been lucky enough to try them yourself?  What?  You never heard of them before now?  It almost sounds…
    - 12 Oct 2011, 2:00pm -
  • Relieving Workplace Mayhem
    Does your workday frequently feel like mayhem?  I have talked with many people who feel like their job is filled with unnecessary chaos.  I believe a lot of organizations self-inflict themselves with craziness.  There is a way to stop the mayhem…
    - 23 Aug 2011, 10:05pm -
  • Check Out My @TimALeanJourney Guest Post
    I have written about my thoughts around the need for service excellence in hospitals to be competitive on Tim McMahon’s great blog A LEAN JOURNEY.  It is titled “How Does Your Hospital Give Excellent Service?”.  If you liked this post, then…
    - 18 Jul 2011, 3:03pm -

Lean Insider

  • GE Goes Lean In Louisville
    This very interesting article about GE Appliances' new hybrid water heater manufacturing facility in Louisville, Kentucky was just posted on the BuildingOnline site yesterday. Other than the potential to create 1,300 jobs in the USA by 2014, this fac…
    - 7 days ago, 15 Feb 2012, 3:58pm -
  • The Denver Health & Hospital Authority -- The Results Are In
    Over on the Hospitals and Health Networks site, I read this great article about the Denver Health organization's incredible benefits resulting from its six-year Lean journey. Patricia A. Gabow, CEO of the Denver Health and Hospital Authority, believ…
    - 28 days ago, 25 Jan 2012, 7:10pm -
  • Lean and Agile Software Development: How Do We Make It Happen?
    Recently, I had the chance to speak in person with Michael Levine, author of a new book published this past December titled A Tale of Two Transformations: Bringing Lean and Agile Software Development to Life. His book provides entertaining and thoug…
    - 43 days ago, 10 Jan 2012, 6:08pm -
  • The Visual Author
    Happy New Year! I hope everyone had a healthy and happy holiday season.CRC Press, the parent company of Productivity Press, recently established a YouTube channel that will feature many Productivity Press authors discussing performance-improvement to…
    - 50 days ago, 3 Jan 2012, 7:21pm -
  • "Lean Versus MRP" or "Lean and MRP"?
    I attend many Lean conferences throughout the year that focus on different areas of the supply chain. Presenters there often state how the concept of material requirements planning (MRP) is outdated and works as a detriment to Lean thinking. In addit…
    - 64 days ago, 21 Dec 2011, 3:50pm -

Lean Reflections

  • Hybrids save fuel? Just askin'
    I was reminded today about the value of hybrids when I caught this article from Industry Week: Detroit unsure over the future of green cars. Because really, do they save fuel? So it has a battery -- how do you recharge it?Resources Graphics.comIt's a…
    - 41 days ago, 12 Jan 2012, 6:31pm -
  • 2011 Management Blog Roundup: Business 901
    Joe DagerIn an organization's lean transformation, getting sales on board is not always easy. They are used to a tug of war over winning business and fulfilling it and seem to speak a different language. You may be looking around for a new way to pre…
    - 57 days ago, 28 Dec 2011, 8:26am -
  • 2011 Management Blog Roundup: The Lean Thinker
    Mark RosenthalMy second pick for a great blog that might be new to you is The Lean Thinker: Thoughts and insights from the shop floor by Mark Rosenthal.Mark's got plenty of experience in the trenches, including an 11-year stint in the military gettin…
    - 58 days ago, 27 Dec 2011, 8:46am -
  • 2011 Management Blog Roundup: The Mistake Bank
    I don't know about you, but when I make a mistake, I tend to cringe and hope it doesn't get noticed. I have a strong preference for being perfect -- which is a recipe for failure.If there is one thing I've learned from lean folks, it's that a mistake…
    - 59 days ago, 26 Dec 2011, 9:37am -
  • Scoop.it - Why I started curating
    http://www.scoop.it/t/lean-reflectionsEvery day there's a new internet application whose developers are hoping to hit it big. Some do. Some just disappear. It becomes a blur that is best ignored.Lately I have become captivated by Scoop.it and started…
    - 68 days ago, 16 Dec 2011, 7:07pm -

Shmula

  • Floor Marking: Muda, Kaizen, or Kanban?
    We’re pleased to have Cliff Lowe as a guest blogger today and for him to share his thoughts with us on what many of us take for granted: floor visual management and the importance of that type of communication design for lean manufacturing. Enjoy h…
    - 2 days ago, 21 Feb 2012, 11:34am -
  • Using Constraints and Bottlenecks to Prevent Childhood Obesity
    We know from the Theory of Constraints that every system has a bottleneck. The goal, then, isn’t to eliminate the bottleneck, but learn how to manage the overall system by effectively managing the constraint in that system. This is true in most cas…
    - 3 days ago, 20 Feb 2012, 11:42am -
  • Legislating The Toyota Production System: Making the Application of Lean the Law
    Bypassing any expected change management effort or cultural transformation, nothing gets a group of employees moving than an executive order. That’s exactly what the Governor of the State of Washington did – has executed an executive order for go…
    - 28 days ago, 26 Jan 2012, 11:29am -
  • Root Cause Analysis Through Deception
    Have you ever pressed the closed button in an elevator? Or, have you played with an office thermostat because you were either too hot or too cold? Or, did you press the “walk” button on the crosswalk this morning? Did it work? If so, you’ve bee…
    - 29 days ago, 25 Jan 2012, 11:39am -
  • How a Warehouse Can Reduce Costs and Increase Service Level
    In Lean, inventory is often viewed in a negative light. Indeed, inventory is one of the 7 deadly wastes. Is the traditional position of Lean justified in thinking so negatively against inventory and the warehousing that goes along with it? Free Sigma…
    - 30 days ago, 24 Jan 2012, 11:57am -

Gemba Tales

  • 12 Narrow Lean Gates
    Within virtually any serious lean transformation effort, there are moments of truth. The “truth” represents not the orthodoxy of lean tools and even systems, both extremely important, but lean principles themselves.Violate the principles and fai…
    - 6 days ago, 17 Feb 2012, 3:22am -
  • Scrunchie Lean
    I never anticipated posting something about scrunchies (you know the decorative pony tail holding device) or quoting Coco Chanel. But, here I am.Heck, it’s Friday, why not share something light about lean?Truth be told, I LOVE really simple and c…
    - 12 days ago, 10 Feb 2012, 4:51pm -
  • Book Review: A Factory of One
    Last month, I had the opportunity to read Daniel Markovitz’s new book, A Factory of One: Applying Lean Principles to Banish Waste and Improve Your Personal Performance.  It is published by Productivity Press. My hopefully pithy review is now poste…
    - 24 days ago, 30 Jan 2012, 3:47pm -
  • When You Want to Ask Why 5X, Just Because You’re Curious…
    Absolutely nothing serious here, or long. Just wanted to share this picture of a freshly returned rental car that pulled in next to mine.Did the driver not notice an abnormality? Maybe did, but didn’t care? Who knows, other than the “operator”…
    - 35 days ago, 19 Jan 2012, 3:03pm -
  • Standard Work Is Like Food – Taste before Seasoning
    During a recent trip to the great state of Texas, I heard some down-home wisdom, “Before you season your food, why don’t you taste it first?”The person who uttered that question was NOT talking about food. Rather, he was challenging someone wh…
    - 38 days ago, 15 Jan 2012, 10:28pm -

Kaizen Notebook

  • Go Fast and Break Things
    Yesterday I read this article about some things learned about Facebook from their recent IPO filing.  Mined from the pages and pages of legal discovery were the following 5 "facebookisms":Done is better than perfect.Code wins arguments.Move…
    - 14 days ago, 8 Feb 2012, 10:44pm -
  • Action!
    Someone once said:"Don't just do something, stand there!"And Matthew May's 6th Law of Subtraction states:"Doing something isn't always better than doing nothing."Wisdom lies at the intersection of understanding and action, the wisdom to k…
    - 40 days ago, 13 Jan 2012, 4:04pm -
  • A Salty New Year
    I think salt gets a bad rap.  It's wonderfully comforting and yet oh so bad for us.  We're always being told to avoid it, reduce it, stay away from it.  It's linked to everything from high blood pressure to cancer.  (I think it even kills puppi…
    - 55 days ago, 29 Dec 2011, 9:52pm -
  • Systems Thinking and Turkey Frying
    On Christmas day this year, as is the tradition at my house, I fried a turkey for the family meal.  The secret to a good fried turkey is keeping the oil temperature at a rock steady 325 degrees for the entire cooking time (about 45 minutes for a 13-…
    - 57 days ago, 27 Dec 2011, 4:36pm -
  • Bilateral Symmetry, Standard Work, and "The Box"
    All creatures great and small that have ever existed on Earth, from the lowliest insects to the mightiest carnivores, share one thing in common. Bilateral symmetry.  A left side and a right side that are mirror images of one another.  You might say…
    - 63 days ago, 22 Dec 2011, 12:45am -

Lean For Everyone

Flexible Pencil

  • ROWE – Give them what they want – for a while
    Last week, a bit of a discussion occurred on the blog, in response to my post, "Raising Awareness of ROWE and Lean"I was happy to see all of the comments, and especially enjoyed the points of view from some those whose primary background is in Lean…
    - 2 days ago, 21 Feb 2012, 10:03am -
  • Last Week’s Top Tweets
    In case you missed it, here are some tweet & re-tweets of articles & other things that caught my eye last week: MUST READ: From Dan Markovitz (@timeback): Respect for people — treating them more like machines. bit.ly/zVyKew   From Others: From B…
    - 3 days ago, 20 Feb 2012, 10:05am -
  • What’s Wrong With Being Wrong?
    How well do you fail? Can you fail positively? Kind of interesting questions, aren’t they? Regardless of what you hear, organizations really don’t welcome failure. Many ignore it until it’s too late. Others seek out the guilty with a vengeance…
    - 6 days ago, 17 Feb 2012, 10:05am -
  • Raising awareness of ROWE and Lean
    Last week, I posted a question on Linked In:Are Lean/Six Sigma and ROWE (Results Only Work Environment) complimentary, or competing, approaches to workplace transformation?Both place a heavy emphasis on value and the elimination of any activities…
    - 7 days ago, 16 Feb 2012, 8:32am -
  • Flexible workplaces – the best in respect for people?
    Respect for people extends beyond the workplace and into the personal lives of employees. Certainly, there are a great many people (if not most) who argue that personal concerns have no place in the workplace. If an employer is willing to understand…
    - 9 days ago, 14 Feb 2012, 10:44am -

My Lean Transformation

  • Become a Good Manager: Starting with an Empty Glass
    Only an empty Glass can be filled with something new. If your glass already full there is no place to learn new things. Thus you need to be able to free yourself from the pre-conceptions and ideas that clutter your … Continue reading →
    - 3 days ago, 20 Feb 2012, 1:41am -
  • Practicing Behavior Patterns are More Important than Tools
    Many companies fail to reach the success similar to that of Toyota as they randomly apply tools and techniques of lean. The right way as proposed in “Toyota Kata” is practicing the behavior patterns in our daily routine. This thought … Continu…
    - 17 days ago, 6 Feb 2012, 2:38am -
  • Managing by Means and Not by Results
    Toyota has been successful at what they do for several years. Many have tried to imitate them only to be limited by their understanding of the “know why”. One of the main philosophical difference between Toyota and many others trying … Continu…
    - 24 days ago, 29 Jan 2012, 10:05pm -
  • The Need for Training in Small Companies
    There is no doubt for an organization to learn and grow you need to develop your people. But the challenge especially for small companies is they neither have the time or money to deliver it. I think it is probably … Continue reading →
    - 31 days ago, 23 Jan 2012, 1:50am -
  • Future of Lean Thinking: The Making of Lean Manager
    “By three methods we may learn wisdom: First, by reflection, which is noblest; second, by imitation, which is easiest; and third by experience, which is the bitterest.”  – Confucius The Lean Manager is the lynchpin.  Without the right person…
    - 82 days ago, 3 Dec 2011, 2:17am -

Old Lean Dude

  • WYSIWYG
    Computer geeks over the age over 40 will recall that once upon a time, the images of text and graphics that appeared on computer screens bore little relation to the product outputted from the printer. There was a bit of an art involved using special…
    - 8 days ago, 15 Feb 2012, 2:00pm -
  • Signs
    Do you remember a post-hippie era song called Signs?  The song’s refrain came to mind recently during a workplace walkthrough: “Sign, sign, everywhere a sign Blockin’ out the scenery, breakin’ my mind Do this, don’t do that, can’t you re…
    - 20 days ago, 3 Feb 2012, 1:51pm -
  • Cost Subtraction
    Last week, a drive-by a 99 Cent Store (see photo) reminded me of my first real job in an industrial marketing department.  In the 1970’s, one function of this department was to set prices, a task simplified in the early going by the market’s acc…
    - 31 days ago, 23 Jan 2012, 2:17pm -
  • 5S First?
    Some time ago, while speaking at a conference in the land down under, I was taken to task by a participant for suggesting, “5S is usually the first improvement” in Lean implementation.   I had carelessly adopted this posture because, as a consu…
    - 42 days ago, 12 Jan 2012, 3:28pm -
  • Value Stream Wrapping
    Gazing into a microscope as a college sophomore, I sketched the innards of a single-celled critter as part of biology exam.  I knew what I was looking for, but according to my professor, was a bit lazy transferring my observations to paper.  The re…
    - 48 days ago, 5 Jan 2012, 7:14pm -

Systems Thinking & Lean

  • Agile, Lean, and Kanban, Do They Change Management Thinking?
    I have been an Agile practitioner for many years now, and was one of the early adopters of Lean thinking and Kanban for software teams. During that time I have observed remarkable improvements at the worker level, at the team level, and at the progra…
    - 10 Sep 2011, 12:50am -
  • Deming’s 14 Points
    W. Edwards Deming’s 14 points are the basis for transformation of industry. Adoption and action on the 14 points are a signal that the management intend to stay in business. aim to protect investors and jobs. Such a system formed the basis for less…
    - 15 Jul 2011, 7:32am -
  • Over 100 Years Later and We Are Still Doing the Same
    Through research for my upcoming book and webisode series I have found that some of Fredrick Taylors methods are amazingly similar to those still applied today by some Lean or Six Sigma consultants. Taylor was one of the earliest advocates of work sm…
    - 20 Jun 2011, 10:35am -
  • To Change Culture, Change the System
    In John Seddon’s latest news letter there was a piece called It’s not the people, stupid. Returning to the problem that managers think they should manage people, a reader sent me this. A bank is training staff in “The One Best Customer Experien…
    - 6 Jun 2011, 2:26am -
  • We Don’t Need No Frickin Architects
    “We Don’t Need No Frickin Architects” I’ve lost count the number of times that I have heard this statement (or some kind of derivative) during my career when mixing with Agilistas. The reasoning behind these statements is that architects are…
    - 18 May 2011, 7:43am -

The Lean Edge

  • Michel Baudin: Use heijunka, don’t reduce takt time
    You question implies that takt time is only a function of customer demand. It is NOT. When you calculate it, you divide your production time by the demand, which means that it is as much a function of how long you decide to work as of how much you ha…
    - 12 days ago, 11 Feb 2012, 8:00am -
  • Mike Rother: What’s Your Strive Vector?
    Question:  Is there a lean way of dealing with falling sales?Conventional lean responses to falling sales — like adjusting production to customer takt and giving rebates to help levelize demand — reflect a view of Lean and Continuous Improvemen…
    - 15 days ago, 8 Feb 2012, 4:14am -
  • Jeff Liker: You must balance the principle of “build to takt” with the principle of “heijunka,” and the principle of “respect for people.”
    I appreciate this question from Jean-Baptiste Bouthillon who himself has become a serious student of lean and had to make decisions like this for his construction company.  I will start with his assumption that “production must follow the takt of…
    - 15 days ago, 7 Feb 2012, 8:05pm -
  • Jean-Baptiste Bouthillon: how to follow Takt with falling sales?
    We have all learned that overproduction is muda, and that production must follow the takt of customer demand.Is there a lean way of dealing with falling sales ? Should we just adjust production to customer takt time or stabilize sales by giving reba…
    - 15 days ago, 7 Feb 2012, 8:00pm -
  • Art Smalley: Evaluating Executive Performance
    Let’s consider answering this question in reverse for some contrast in terms of discussion. In other words what is the wrong way to evaluate executive performance? For starters as has been mentioned I don’t think you can just focus on results…
    - 29 days ago, 25 Jan 2012, 4:39am -

Time Back Management

  • newWhat would Phil say?
    My friend Eric works in his company’s internal consulting group. A big part of his job is preparing Powerpoint decks and presenting them to senior management. This is how the process currently works: the Senior VP of a group — … Continue readin…
    - 15 hours ago, 22 Feb 2012, 12:36pm -
  • Let’s treat our employees more like machines.
    My friend Elizabeth has what seems to be an enviable job. She’s the head of global product development for a cool consumer products company. You can see her company’s logo all over the streets of New York and the trails … Continue reading →
    - 8 days ago, 15 Feb 2012, 12:58pm -
  • (Dis)Respect for People, Hospital Edition
    How much do you about what’s really going on at the front lines of your company? I was talking to a retired physician the other night, and he told me a story that sums up how  a lack of knowledge can … Continue reading →
    - 15 days ago, 8 Feb 2012, 11:07am -
  • Februrary 2012 Newsletter: Visual Management — Not Just for Factories
    Use simple visual management tools (whiteboards!) to delegate more effectively, manage projects with less stress, and reduce the amount of pointless, stupid scrambling to find out the current status of your work. Download PDF
    - 17 days ago, 6 Feb 2012, 12:10pm -
  • What’s inhibiting your team?
    How much damage is caused by small, irritating, daily problems like pointless meetings, ambiguous communication, and frustrating fire drills? A few months ago, my friend Matt May interviewed Teresa Amabile, author of the new book The Progress Princi…
    - 22 days ago, 1 Feb 2012, 11:44am -